Surely you will find answers here. Also, you can always write us by web chat, WhatsApp or mail
You can change from one plan to another free of charge. Whenever you do it before Friday at 23:59, you’ll be able to receive your new plan’s recipes next week.
If you want to receive ingredients in exact portions for 5 or more people you can combine multiple plans into one account. For example, if you want meal kits for 6 people, the best option is to have a plan for 4 people and another one for 2. You can choose the same recipe on both plans. In this way, you will receive the ingredients for 6 people.
If you do this, you can let us know to apply a special discount on one of the two plans.
Of course! If you have vouchers from Cobee, Gourmet Card, Sodexo or Edenred (Ticket Restaurant), you just have to contact us. We will activate your Virtual Wallet so you can charge your daily credit.
For example, if you have a daily meal voucher with a value of €11, you can automatically upload it every day in your Virtual Wallet to accumulate them during the week and be able to order your meal kits before Friday at 11:59 p.m. with the accumulated credit.
Before receiving your kits you’ll receive an email with the recipes. The recipes have a maximum of 6 steps, each with an image. There is also a link to an explanatory video.
On each meal kit bag you’ll find 2 QR codes, the first is to view the recipe (both in Spanish and English) and the second is to directly access the video. Open the camera on your mobile, or the app to read QR codes, and point at the code. A link will appear on the screen, click on it.
We’ll send you all the ingredients you need to prepare the recipes except salt, pepper and cooking oil.
If your plan is gourmet, family, vegetarian or vegan and you have any allergies, you can let us know when you choose your plan. We take care of changing the ingredients for other more convenient.
We deliver on Tuesdays and Wednesdays in Barcelona (and nearby towns). If you can’t receive your kits at the scheduled time, we can coordinate a time slot to ensure someone is home.
In the rest of the peninsula, kits are delivered on Wednesdays before 13:30.
The ingredients for each meal kit come in a food-grade paper bag. Inside the bag you’ll have all the necessary ingredients, in the exact quantities, to prepare the recipe. Sauces and liquids come in glass or biodegradable containers. Dry foods such as rice, grains, or spices come in paper bags. Meat and fish are vacuum sealed.
We transport the kits in special conditions to keep them cold during the journey from our facilities to your home.
When you have your meal kits, it is recommended to keep them in the fridge until it comes time to cook.
No problem! The plan is totally flexible (like your normal meal kit plan), you have time to make any changes before Friday at 11:59 pm. All products for the following week will be charged on Saturday morning; meal kits with or without additional products.
No, don’t worry, they are independent plans. You can choose what to buy each week. One week only meal kits, the next meal kits + fruit, etc.